Unable to open some school announcements on iOS devices

Incident Report for Seesaw

Resolved

This issue has been resolved. All announcement attachments should open normally on iOS.

Posted May 04, 2022 - 16:44 PDT

Update

We have made a fix so all new school announcements can be opened in the iOS app. We are now working to clean up previously sent announcements so these announcements can be opened on iOS.

Posted May 04, 2022 - 12:05 PDT

Identified

We have identified an issue where some teachers, students and families will see an “Item Not Found” error when trying to open the expanded post view of school announcements message attachments on iOS devices. This issue is affecting new school announcement attachments with images, videos, links or PDFs. The issue is isolated to iOS, there are no issues on Android or web. We are actively working on a fix.

Posted May 04, 2022 - 11:35 PDT

This incident affected: Seesaw.